Exchange & Return Policy

For all the Exchange & Return, please write to us at contact@yourvibesmatter.com

Exchange & Return Policy:

• Kindly note that all exchanges and returns are accepted only after the customer informs us of any issue within seven days of delivery.
  
  
• In case of a size issue or the wrong product is received, you can raise the exchange request within seven days of delivery of the product (including the day of delivery).
  
  
• We can exchange the product with another size or the correct product of the same value. There are no extra charges, and we can arrange to have the reverse pickup.
  
  
• If the value of the new exchange product is higher, then there will be extra charges (difference in the amount of product). It needs to be paid online.
  
  
• The products must have the original hang tag attached, be folded correctly, and be adequately packed so they are not damaged in transit. Without it, the exchange will not be processed.
  
  
• We refund only in genuine cases of defective product delivery and on no other grounds. If you receive faulty products, you must email our customer support executives at contact@yourvibesmatter.com with the details of the order, the nature of the issues, and photographs of the defective product.
  
  
• In some exceptional cases, if a return is accepted (no delivery issue and the correct order is delivered), then Rs. 100 will be deducted from the refund. The amount deducted is for the reverse pickup service provided because the logistics cost has significantly increased recently. 
  
  
• The refund will be provided in the same bank account from which the money was deducted or to your given bank account.
  
  
• Also, please note that the colour and design of the T-shirt may vary slightly from those displayed on our website, social media pages, and ads.
  
  
• Returns and refunds are not possible if there is a slight variation in the colour or design of the product delivered.
  
  
• Also, if our verification reveals that the defect was caused by any of your actions or omissions, we will not be responsible for refunding the amounts paid to you.
  
  
• To avoid such issues. Do not accept damaged packages at the time of delivery.
  
  
• We reserve the right to refuse any returns or exchanges if we determine that the merchandise does not qualify.
  
  
• Exchange/Return requests will only be processed once per order.
  
  
• Any Product Used/Washed Once Cannot be exchanged or Refunded.
  
  
• Any product bought during the sale or with a discount code will not be eligible for a refund.
  
  
• Free exchange on Size issues, but no Refund on Size issues.

Working Hours: 10 AM to 7 PM (Monday to Saturday)

Submit a return request:

1. Click the profile icon in the store's menu, go to the refund policy or returns page, and then request a return.
   
   
2. Log in to your account: https://account.yourvibesmatter.com
   
   
3. In the "Email" field, enter your email address, and then click "Continue".
   
   
4. In your email account, open the email sent from our store and copy the six-digit verification code included in the email.
   
   
5. Go back to the online store, and then enter a six-digit verification code.
   
   
6. Click "Request return" for the order for which you want to submit a return.
   
   
7. If your order has more than one item, then select the items that you want to return.
   
   
8. Select a return reason and add a note for the store.
   
   
9. Click "Request return".
   
   
10. If your return request is approved and requires shipping, then you will receive an email with shipping instructions and a return shipping label. After the product is returned, you receive a refund.